It’s easy to Click & Collect your Virgin Media order with Yodel. Virgin Media;. I have today 11th feb had the same original email we need to collect your kit. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Your experience matters. They told me I needed to return the equipment or I would have to pay a fine. Switch on your TV, then using your own TV remote press the Input, AV or Source button. If you can get Quickstart, you can choose one of two delivery options. Please look out for the purple envelope in the top right of your scre. 00 am this morning I get a text and email asking me to please return unused equipment. £8p/m extra or included with Gig1 or Volt. Then today i get an email asking to return it, well thats a bit hard now. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Problem: Returning Hub 4. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. . I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. We would like to show you a description here but the site won’t allow us. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. We would like to show you a description here but the site won’t allow us. I had a receipt from him and never any comeback from Virgin. SpeedWe would like to show you a description here but the site won’t allow us. Entertain me;. The . Options. Stay safe online. in the box it gives you a returns label to post the old kit back. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. We would like to show you a description here but the site won’t allow us. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Excludes broadband faults and broadband network outages. I'm sorry to hear there is some confusion with your return kit. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Options. Simply ring our friendly customer service team. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Virgin Media;. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. That’s because while you're with us, you rent your kit, rather than own it. 0 once you have your Quickstart box. on 28-11-2022 15:15. Options. on 25-11-2022 12:11. I'm sick of waiting for these to be collected and they are gathering dust. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. Manage Your Account. It’s because the reconnection team says the request cannot be processe. . sorry if in wrong place. day. So thats what i did. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. . Any returns emails are automated and will contain any equipment that you have registered to. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. I used to live in London and since I had to move home I chose to discontinue my broadband. Virgin Media Help - Get help, tips and advice to m. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. 28 December 2011 at 1:11PM. Push the white cable (from the old Hub) into the back of the new Hub. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. 2. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. I had a message about collecting my kit. Returning Virgin Media equipment. Working hard to help connect the nation, shop our offers and order online. Account - Cable. Now, the kit arrived but I have no subscription. An Ethernet cable – The. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This includes: The Stream box. And we know our customers, like you, are too. My Virgin Media App. It's at least 7 years old! We would love. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Browse Virgin Media Virgin Media Community. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Networking and WiFi. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. At Virgin Media, we’re passionate about protecting our planet. Normally, we ask you to return your kit. QuickStart, set up and connections. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Plug the cables into the Hub. services. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Returning kit. totally mixed up text, email and the human operators - don't understand the English language. co. So VM gave me another call today, seems like another person from retentions. Browse Virgin Media Virgin Media. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. In addition i also emailed EquipmentReturns@virginmedia. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Step 3 - Label the box – a letter came with the. Options. My Virgin Media. Sort this out please. My sister left Virgin Media in January 2023. SpeedWe would like to show you a description here but the site won’t allow us. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. My Virgin Media App. phil55. Networking and WiFi. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Virgin Media Kit Collection. 2. Posted in QuickStart, set up and connections. Hi Yicheng, Thanks for coming back to me on this one. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. No, you can keep using the same phone you’ve always used. Chatter and. We would like to show you a description here but the site won’t allow us. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. The tracking on Yodel says its still en-route. That’s because while you're with us, you rent your kit, rather than own it. Today I have received an email and a text message regarding the return of my equipment and that. Alessandro Volta In response to MattL3. A large Virgin box has been attached to the outside wall my house without my permission. Account - Mobile. Account - Cable. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. These include: Super Hub 2ACI have a very old TV box. This is not a full review yet – but a few early thoughts. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. |. I second this . If you want a hand understanding our services, or how to do certain tasks, you’ve come. . At least 30Mbps download speeds in every room or £100 one-off credit. they have not sent me a package to return the old kit in. I terminated my Virgin Media service a few weeks ago. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Here you’ll find all the help you need for Virgin Media related problems and issues. Phone. Networking and WiFi. You can find loads of helpful information on the Virgin Media support site. Y’all are right to be suspicious though!Scroll down and click on create new label. Virgin Media Price Guides. . HD kit and some older 4K Ultra HD kit only supports older versions. Everything you need is posted to you. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Tip Set up all of your kit within 12. Control your services . . We would like to show you a description here but the site won’t allow us. Hi mikeratkins, thanks for posting and welcome to our community. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Hi. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. . If we decide to do this, we'll let you know. 2 July 2015 at 2:05PM in Phones & TV. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. and Virgin Media really have no CLUE what they telling people. Forum; Apps. Speedon 22-02-2023 16:03. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. To return your equipment, simply click the link and follow the instructions. isn't big enough to take th. Hi Virgin I am returning equipment and I have to put the silver cap. Hi, Apparently I'm only being sent a box to return my router. All our services will be set up so, once you’re in your. Returning a V6 box. Virgin Media; My Virgin Media; Shop;. If you possess a Virgin Media TV. Virgin Phone Switchover. 3 hours ago. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. It's at least 7 years old! We would love. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. H. We would like to show you a description here but the site won’t allow us. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. we cancel our virgin media account after 18 months as we did not have good broadband speeds. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Back a step. r. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Quickstart is the quickest and easiest way to setup our services. On our wavelength In. Returning hub 4. I am now. Stay safe online. scroll down to 'External wall box'). Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Browse Virgin Media Virgin Media Community. Returning Kit. 3. 2. After that it is up to VM and its contractors to ensure the kit is returned. In which terminal I have to put the silver cap. Phone. . They were not required to return it but were asked to recycle it correctly. . 0 Kudos. 3 weeks ago. O2 shop or local council recycle yard. Go to solution. Virgin Mobile. Virgin Mobile. In your Stream kit you’ll find everything you need to get the Stream box up and running. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin collected my equipment early last year. kit not collected . That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I have left virgin and been contacted to return my kit. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Tivo. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. They said it should be 30 days to return so basically I have the entire month of Feb. on 23-12-2021 17:18 sorry if in wrong place. See where this Helpful Answer was posted. It appears that returning kit is. Go to solution. If we decide to do this, we’ll let you know. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. . Also you might struggle TV wise. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. SpeedWe would like to show you a description here but the site won’t allow us. Manage Your Account. 2 Kudos. Virgin Media Help - Get help, tips and advice to m. co. If you have trouble, do a DSAR request of the recording (held up to 6 months). 5 months ago I was upgraded from Hub 3 to 5. QuickStart, set up and connections. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. New 4K Ultra HD kit uses HDCP 2. FAQs about return kits. Forum Team 10 Views Message 2 of 2 Flag for a. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. The contract was for 12 months and at the end of the contract I cancelled it. My Virgin Media app: Requires compatible Android 7. Solved: My VM account ended on 31st March. We would like to show you a description here but the site won’t allow us. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Alternatively, contact CollectPlus for help sending your package. You can order a pre-paid equipment returns packaging through our Return Kit page . couldn't see where best to post this. Simply press 1 when you get through to the automated menu, and you'll be put. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Home Phone. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. We would like to show you a description here but the site won’t allow us. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. My V6 box has been replaced by a 360 and 2 days later I. e. A power adaptor to plug into the Stream box and a power socket at the wall. However, despite my attempt to request for the return kit to be deli. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. When referring to “agreement” we mean all of these things. . . Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. We would like to show you a description here but the site won’t allow us. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. @Hannahman wrote:. Browse Virgin Media Virgin Media Community. @00johnjohn00 wrote:. . If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. Changes to Virgin Media prices 2023. We would like to show you a description here but the site won’t allow us. Missing components when returning box to Virgin Media. We would like to show you a description here but the site won’t allow us. Phone. You can get in touch with the team on 0800 952 2302. Options. Virgin Media Forums Agent Carley 0 Kudos Reply. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. My VM account ended on 31st March. I had previously informed a virgin staff member about this via webchat but I still keep. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Typically, extenders are linked through a wired port using an Ethernet cable. £8p/m extra or included with Gig1 or Volt. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. We would like to show you a description here but the site won’t allow us. Thank you in. Manage Your Account. You need to post the equipment back to Virgin Media. If you cancel your service, you will need to return your kit to Virgin Media. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Stream from Virgin Media. Please, expect a private message from me here shortly, so I can have a further look and help out. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Don’t plug the power cable into a plug socket yet. SpeedWe would like to show you a description here but the site won’t allow us. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Return Valérie for free with Canada Post. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Virgin Media. Virgin Phone Switchover. They will be charged for not returning any rented equipment that VM want back. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. We would like to show you a description here but the site won’t allow us. This includes: The Stream box. My Virgin Media App. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Am a little weary that if we recycle the kit that we might get billed for not returning it. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. on 01-03-2023 08:38. Update: Steve the virgin media guy came today and took the router. Hi, Just recently upgraded from Tivo 500GB box to TV360. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Hi, this is really on behalf of my 85 year old dad. My Virgin Media app: Requires compatible Android 7. on 07-12-2022 16:39. Hi As22 👋 thank you for joining the thread. Manage Your Account. Your experience matters. Pop the telly on: check its set to the correct Input and Virgin TV’s. Choose your package. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. The service start date was 28 January 2023.